Holiday Inn Norwich North, an IHG Hotel

From the moment we arrived the staff were friendly. My son is autistic and they took the time to listen to him And also took time for him to reply. They carefully explained the Easter hunt, and gave details of the stay. The swimming attendant was great, high fived the kids and assisted when we didn’t have cash for the lockers. The evening meal staff also had smiles and couldn’t have helped any more all understanding neurodiversity of my son, drinks and food served quickly even though there was a big wedding on. They have a great play area which kept the kids happy. The staff although young were happy and wanting to help, considering I travel allot and most the time the young ones do not engage here it was the opposite, customer care was 100%. It was clean in the restaurant and they couldn’t have tried harder. The room Was great the one and only thing I can say that was bad about the stay was the bath Matt. Stained and coloured it honestly Was the only thing I can say that needs changing. Swimming pool Was clean and warm - for little ones it’s perfect temperature. Breakfast was great ingredients - I’m a sausage snob and these were not the typical catering sausages they were actually nice, for kids they have pancakes and sauce along with cereal and the fruit was not bruised as usual. Quick service and again friendly staff. If I’m Honest I didn’t feel like I was in a holiday inn, it felt more Like A 4*. Well done to Management and staff as here you can clearly See training works and staff understand.

From checkin to checkout the whole experience was fantastic. Staff were knowledgeable, approachable and professional . The hotel was clean, modern, signage was clear ( quite a big hotel) the atmosphere was child friendly, and so lively to be staying in. We used the swimming pool twice - 2 adults and 3 children - it was soo warm- changing rooms small but adequate as we changed on our room. Showers and lockers . Our grandchildren loved it. The breakfast was fantastic Our room was huge ! Clean - products were fabulous and environmentally friendly. There is nothing negative at all. We will be staying again - wonderful ❤️ thank you 😊

The staff are all so welcoming, my children received an activity pack each which was really nice, my son loved his high five lanyard. The hotel was clean and spacious, especially the family room, the hotel room had everything in it that we needed. The pool was extremely warm which was so lovely to be able to swim with the children without being cold. The lady on the desk at the swimming pool was very helpful and was very kind with my children.

The staff and their professional attitude and helpfulness, especially to our children would make us return. The breakfast was one of the best I've ever had in the UK with so much choice, care and rotation. Excellent location and proximity to city centre.

The location by the airport was easy to find ( follow the airport signs!) No plane noise- there are only about 4 flights each day Staff were friendly, and the breakfast selection was good. Spacious room, very good value